btg33 Privacy Policy — How We Handle Your Data

btg33 ("we", "us", "our") operates the online casino and sports betting platform accessible at btg33.club (the "Platform"). We are committed to protecting your personal data and to handling it with transparency, integrity, and in compliance with applicable data protection principles. This Privacy Policy ("Policy") sets out the basis on which we collect, use, store, and disclose personal data about you when you use the Platform or communicate with us.

By registering an account on the Platform, placing a bet, or otherwise using the Platform's services, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

We collect personal data from you in a number of ways during your use of the Platform. The categories of data we may collect include:

• Identity and contact data: full legal name, date of birth, email address, mobile phone number, and residential address as provided during account registration.
• Verification data: copies of government-issued identification documents, proof of address, and payment method ownership documents submitted during KYC verification.
• Financial data: bKash number, Nagad number, Rocket number, Upay number, bank account details, transaction history, deposit amounts, withdrawal amounts, and account balance records.
• Gameplay and betting data: game history, bet amounts, win and loss records, session duration, game preferences, and sports betting activity including markets selected, odds accepted, and outcomes.
• Technical and device data: IP address, browser type and version, operating system, device model, screen resolution, referral URL, pages visited, time and date of access, and session identifiers. This data is collected automatically via server logs and analytics tools.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you voluntarily disclose such information to our support team in the course of a communication, we will handle it with the utmost care and will not use it for any purpose beyond resolving your query.

We use the personal data we collect for the following purposes:

• To create, verify, and maintain your btg33 account, including identity and age verification as required by our eligibility rules (21+ only).
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to maintain accurate financial records of all transactions.
• To provide customer support, including responding to queries, resolving disputes, investigating complaints, and communicating service updates relevant to your account.
• To detect, prevent, and investigate fraud, money laundering, bonus abuse, collusion, and other prohibited activities in accordance with our Terms and Conditions.
• To personalise your experience on the Platform, including displaying game recommendations, promotional offers, and content relevant to your betting preferences and activity history.
• To fulfil our responsible gaming obligations, including monitoring betting patterns for signs of problem gambling, applying deposit limits and self-exclusion decisions, and contacting players where we identify a potential concern.

We process your personal data on the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the account agreement with you, including operating your account, processing payments, and providing the Platform's services.
• Legitimate interests: processing carried out in our legitimate business interests, including fraud prevention, security monitoring, service improvement, and responsible gaming compliance, where these interests are not overridden by your rights.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money laundering obligations, tax reporting requirements, and mandatory record-keeping.
• Consent: where you have given explicit consent for a specific processing activity, such as receiving marketing communications. You may withdraw consent at any time by contacting support without this affecting the lawfulness of processing carried out before withdrawal.

btg33 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment processors and financial service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated banking institutions, solely for the purpose of processing your financial transactions.
• Game and technology providers: licensed game studios and platform technology providers who supply the games and software infrastructure of the Platform, under strict data processing agreements.
• Law enforcement and regulatory authorities: where we are legally required to disclose information in response to a court order, legal process, or lawful request from a governmental or regulatory body.
• Fraud prevention and compliance partners: third-party fraud detection, identity verification, and KYC service providers who assist btg33 in meeting its compliance obligations, subject to confidentiality agreements.

Any third party to whom we disclose your data is required to handle it in accordance with applicable data protection standards and may use it only for the specific purpose for which it was shared. btg33 remains responsible for ensuring that such transfers are conducted securely and lawfully.

btg33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active accounts, data is retained throughout the account's lifetime and for a minimum period after account closure to comply with financial record-keeping, anti-money laundering, and legal hold requirements. The precise retention period for each data category may vary depending on the nature of the data and the legal obligation it serves.

When personal data is no longer required and there is no legal obligation to retain it, btg33 will securely delete or anonymise it so that it can no longer be associated with you as an identifiable individual. If you would like more information about the specific retention period applicable to your data, please contact our support team.

Subject to applicable law, you have the following rights in relation to your personal data held by btg33. To exercise any of these rights, contact our support team with your account details and a description of your request.

We will respond to all valid rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request. We may also decline a request where fulfilling it would conflict with a legal obligation, such as our mandatory data retention requirements under anti-money laundering law.

btg33 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following categories of cookies:

• Essential cookies: strictly necessary for the Platform to function, including session management, login authentication, and security tokens. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies: used to understand how players interact with the Platform, including which pages are most visited, average session length, and common navigation paths. This data is aggregated and anonymised where possible.
• Preference cookies: used to remember your Platform settings and preferences, such as your selected language version, to provide a more personalised experience on return visits.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance and functionality of the Platform. btg33 does not use cookies to serve third-party advertising on external websites.

btg33 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, restricted access controls for staff who handle personal data, regular security audits and vulnerability assessments, and secure data storage on protected servers.

While btg33 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you as required by applicable law. You can help protect your account by using a strong, unique password and by logging out after each session, particularly when using a shared device.

The btg33 Platform may contain references to third-party services such as payment providers. btg33 is not responsible for the privacy practices or the content of any third-party websites or services. We encourage you to review the privacy policy of any third-party service you choose to use in connection with your btg33 account, particularly your chosen payment method provider (for example, the bKash or Nagad privacy policy), as those services operate independently of btg33 and are governed by their own privacy terms.

The btg33 Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect, process, or store personal data belonging to persons under the age of 21. If we become aware that we have inadvertently collected data from an individual who is under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

btg33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights, we will endeavour to notify you via a notice on the Platform or by email to the address registered to your account.

Your continued use of the Platform after any changes to this Policy are posted constitutes your acceptance of the revised Policy. We recommend that you review this page periodically to stay informed of how btg33 handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way btg33 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and fairly.

You may reach us by email at: [email protected] — please allow up to 7 business days for a response. For urgent account security matters, please use the live chat feature available within the Platform.